Phase one portal release
Pacsoft International announced the release of the first phase of its new customer portal app at the Marinas22 conference and exhibition in May. The app bridges the gap between the marina and its customers and offers a gateway for communication.
The portal allows customers to enter/edit details, including customer and vessel information, and upload certificates and similar documentation. It provides functionality for agreement acceptance, allowing contracts, work orders or similar documents to be sent to customers while the user is validated through the app sign-in to accept or decline the agreement. The acceptance, along with user validation data, is instantly recorded against the customer account.
The customer portal would not be complete without a communication layer, which provides both bulk and individual messaging. It allows two-way communication between the marina and the customer without additional SMS costs. PacsoftNG will maintain a complete history of all communication for future reference.