The project, named ‘Reshaping the Marina Industry Standard’, won the fiercely competitive Service Design Award by crafting a completely new customer marina experience, harmonising digital and personal services.
The joint work by Sketchin and D-Marin started with intense customer research, which identified opportunities for service improvements, as well as key areas in which D-Marin excels. This research became the driving force behind a €10 million investment in the Connected Marina initiative, which uses digital innovations to make marina experiences seamless and effortless.
D-Marin CEO, Oliver Dörschuck, said: “We’re thrilled to be recognised by one of the most prestigious design awards which attracts high quality blue chip entrants from across the world. It’s testament to our commitment to excellent customer experience and the success of the project delivered with Sketchin.”
“We recognise that a combination of physical and digital experiences is essential to providing a quality marina service. Our digital innovations ensure efficiency so customers can enjoy maximum pleasure time on their yacht whilst our marina teams make customers feel appreciated with a personal touch.”
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